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After-sales policy

To protect the rights and interests of buyers and ensure the smooth operation of GiggleTrade, this rule is specifically formulated.

After-Sales Period

Please inspect the product immediately upon receipt. If you identify any quality issues, please report them to us within 10 days after the product arrives.

Note: The after-sales period is calculated from the date the product is delivered to the customer’s specified address or the carrier.

After-Sales Services

  • Replacement / Repair Service
  • Return & Refund Service (refund will be issued in the form of a credit voucher for use toward future orders)
  • Provision of Parts: Corresponding accessories can be provided for customer self-replacement if needed

After-Sales Coverage

  • Product does not match the order, including discrepancies in brand, model, capacity, or color
  • Shipping quantity is less or more than ordered (claims of shortage must be supported with unboxing photos or videos as evidence)
  • Functional issues, such as FaceID not working, inability to connect to network, significant discrepancy in battery efficiency, etc.
  • Severe craftsmanship defects, such as unglued screens or housing

Returns are not accepted under the following circumstances:

  • Serial number or IMEI does not match the shipping record
  • Non-quality-related issues, such as device activation, presence of authorization information, or residual unreasonable personal usage data
  • Unauthorized disassembly, use of non-original parts, or malfunction caused by software installation
  • Damage due to force majeure
  • Human-induced damage, such as cracked screens/housing or damage caused by physical impact.